The Store (the “Store”) allows you to purchase digital (video, music, NFTs, PDFs, etc.) content (Digital Content). Unless otherwise specified, all sales are final and risk of loss transfers upon sale. We do not accept returns of Purchased Digital Content.
Additional non-returnable items:
- Gift cards
- Downloadable software products
All other physical products are unique and produced only once ordered. This also means that returns and exchanges are not supported. This includes if you ordered the wrong size, color, or simply changing one’s mind.
However, in case of a damaged product or a manufacturing error, the Store offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.
To facilitate a quicker resolution of your issue, we strongly recommend including photo or video evidence when contacting us.
| Issue | Required evidence |
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) | A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, and AOP products, there is a tolerance of 0.5″ for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) | A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface. The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
| Delivery-related product damage | A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
| Reprinted item has the same issue as the original item | A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |